Our customers have many questions
Care can be complicated – that’s why you’ll find answers here to the questions that matter most to our customers.
What is a care level?
A care level (Pflegegrad in German) shows how much help someone needs with everyday tasks.
There are five levels, from 1 to 5. The higher the level, the more support and benefits the person receives from the care insurances in Germany.
What is a care application?
It’s an official request to get financial help or services from Germany’s long-term care insurance. We help you apply easily, securely, and online.
What is the care box?
The care box contains helpful care supplies like gloves, disinfectant, and bed protectors. To qualify, you need an approved care level, a documented need, and home care. Then the care insurance covers the costs.
Who is Perulatus / Perula?
Perulatus is an IT company dedicated to digitally supporting people in need of care and their families. Under the name Perula, we offer a care box.
Is Perulatus a reputable provider
Yes. Perulatus is a certified service provider according to § 126 SGB V, which means we are as qualified as a pharmacy or a medical supply store. Our advice and services comply with legal regulations and are regularly reviewed.
We operate in compliance with GDPR, cooperate with all care insurances in Germany, and support tens of thousands of care-dependent people and their families each month in applying for and using their care benefits – securely, reliably, and with extensive experience.
Where is Perulatus located
Our headquarters is in Munich. We work location-independently and fully GDPR-compliant.
How does Perulatus handle my data?
Data security is very important to us since health data is sensitive. We work exclusively GDPR-compliant, use encrypted servers located in Germany, and do not share data without your explicit consent. Details can be found in our Privacy Policy.
Is Perulatus GmbH reputable or not?
Sometimes we are asked whether Perulatus GmbH is unreliable. This question often arises from misunderstandings or outdated information online. We want to make it clear: Perulatus GmbH is a company registered under German law with the highest standards for quality and customer satisfaction. Our many satisfied customers speak for themselves – take a look at our customer testimonials.
What products does Perulatus offer?
- What products does Perulatus offer?
- Perula Care Box including digital application & delivery
- Other products via Enkian
- Our solutions
How does a digital care application work
With Perulatus, you can apply for the care level digitally.
Is the care box really free?
Yes. If a care-dependent person has a care level (from level 1 upwards), has an individual need, and is cared for at home, the care insurance covers the costs of care supplies – up to €42 per month. We handle the application and deliver the box free of charge every month to our customers’ homes.
How can I collaborate with Perulatus?
We are open to meaningful partnerships. If you share our values and mission, please feel free to contact us. → Submit a cooperation request.